What kinds of payments are accepted?
PayPal or Credit Card. No cash, check, or money orders.
Do you offer refunds or exchanges?
Returns and exchanges are available to US based customers. If you are not pleased with your purchase you may return it for a refund or exchange, minus shipping and handling. Returns must be made within 7 days of receiving your order. All items must be returned in new condition with their original packaging and refund will be granted upon receipt of items. Buyer is responsible for return shipping costs. Exceptions: custom items and Sea Elves are not eligible for returns.
Can I request a custom item?
I create custom orders when I can. Visit this link to view available custom totems. If custom totems are sold out, you may sign up for my newsletter for an alert when they are available again. If you aren't sure which type of custom totem suits your ideas, feel free to contact me: firstname.lastname@example.org.
How long does it take to make a custom item?
Most custom items take between 3-4 weeks.
When do I pay for my custom item?
Payment in full is due when the order is placed.